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Quality teams

Contact our Quality teams

Our Quality teams are on hand to support »Æ¹ÏÊÓƵ & Guilds and ILM customers who are delivering our »Æ¹ÏÊÓƵs or going through the centre approval process. Please contact us using the details below.

We’ll be happy to support with the following queries:

  • Applications for centre and »Æ¹ÏÊÓƵ approval.
  • Planning, scheduling centre approval and advisory activities.
  • Advice on Centre Activity Reports (CAR).
  • Centre updates, such as changes to staff, location, etc.
  • Qualification status.
  • EQA allocations and contact details.
  • Quality assurance activities for technical »Æ¹ÏÊÓƵs, prison services, land-based services and invigilation.

Here you’ll find dedicated support from our UK and international Quality teams.


UK Quality team support

England, Scotland and Ireland

☎ 0300 303 5352

✉ quality@cityandguilds.com

 

Wales

☎ 0192 4930 801

✉ quality@cityandguilds.com

(Lines open: Monday to Friday 08:30 to 17:00)

Call charges to 0300 numbers are subject to standard landline and phone tariff rates.


Additional contact details

New centre approval – centre.approval@cityandguilds.com

Prisons and MOJ – prisons@cityandguilds.com

Remote Invigilation – remoteinvigilation@cityandguilds.com

Land based Services (NPTC) – qasupport@cityandguilds.com

Technicals and T Levels – technicals.quality@cityandguilds.com

Construction and BSE (Wales) – skillsforwales.quality@cityandguilds.com

Health and Social Care, and Childcare (Wales) – hclw.quality@cityandguilds.com


Global Quality team support

For customers in regions outside of the UK and Ireland, we have dedicated support available across our global offices.

Africa | Asia | Caribbean | EuropeMiddle East


Africa offices

Gaborone, Botswana

Contact details for Botswana, Zimbabwe, Malawi and Zambia

☎ +267 398 1934, ext. 40

✉ Africaquality@cityandguilds.com

Johannesburg, South Africa

Contact details for Kenya, Lesotho, Mauritius, Namibia, Seychelles, South Africa, Sudan, Swaziland, Uganda, Nigeria and Ghana

☎ +27 10 009 5421

✉ Africaquality@cityandguilds.com


Asia offices

Kuala Lumpur, Malaysia

Contact details for Malaysia, Mongolia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Brunei Darussalam, China, Hong Kong, Indonesia, Japan and Macau

☎ +603 9213 1644

✉ asean@cityandguilds.com

Karnataka, India

Contact details for India and Nepal

☎ +91 9008066182

✉ info.india@cityandguilds.com

Contact details for Sri Lanka and Bangladesh

☎ +971 (0) 4 423 3899

✉ quality_mena@cityandguilds.com


Caribbean office

Kingston, Jamaica

Contact details for Antigua, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman, Grenada, Guyana, Jamaica, Trinidad & Tobago and Turks & Caicos Islands

☎ +1 876 924 7804, ext. 7808 / 6988

✉ Caribbean.quality@cityandguilds.com


Europe

Contact details for Malta, Cyprus, Gibraltar, Turkey, Spain, Greece, Portugal, Romania, Poland, Belgium, Sweden and Switzerland

☎ +971 (0) 4 423 3899

✉ quality_mena@cityandguilds.com


Middle East office

Dubai, United Arab Emirates

Contact details for Afghanistan, Azerbaijan, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Turkey, UAE, Tunisia, Iran, Iraq and Kazakhstan

☎ +971 (0) 4 423 3899

✉ quality_mena@cityandguilds.com